The website multival.is notifies its users that there is a risk of loss of personal financial assets when owning digital financial assets and making transactions with digital assets. The value of digital currencies is subject to strong volatility and there is a risk of losing money when exchanging, holding or investing in digital assets. When working with digital financial assets, there are other risks not stipulated by this User Agreement and the Administration of the website multival.is.
This agreement (hereinafter "Agreement") describes the rules and conditions according to which the services of p2p-platform of electronic currency transfers of different payment systems MULTIVAL are provided and is an official written public offer, addressed to individual persons (hereinafter "User"), to conclude the Agreement about providing services by MULTIVAL on the conditions given below. Before using the services of MULTIVAL, the User must read the terms of the MULTIVAL Services Agreement in its entirety.
The current version of the Agreement is available for public access on the MULTIVAL website.
1.1 You hereby agree and confirm that you have reached the legal age for acceptance of these Terms, and that you have not been previously suspended or barred from using the Service.
1.2 You are not using the Service on behalf of a legal entity.
2 Terms and definitions used in this Agreement
2.1 MULTIVAL Service is the name for the p2p-platform for electronic currency transfers of different payment systems, and offers its services with a special program interface for all the Users.
The website of the Service is https://multival.is.
2.2 User - any individual who wishes to use the services of MULTIVAL and accepts this Agreement in accordance with its terms.
2.3 Payment system - software-hardware product, created by third party, which is the mechanism for accounting of monetary and/or other obligations, payments for goods and services on the Internet, as well as the organization of mutual settlements between users.
2.4 Digital currency - funds in the accounts of users of electronic payment systems (Payeer, Advcash, PerfectMoney, Qiwi, etc.).
2.5 Digital currency - Bitcoin, Litecoin, Ethereum and other blockchain-based currencies.
2.6 Services - assistance in p2p-operations between physical persons for the exchange of digital currencies, as well as other services, information about which is placed on the Service's showcase.
2.7 Payment/Operation is a transfer of electronic and/or other currencies from the User to the User or Service, as well as in the opposite direction.
2.8 Client of the payment system - a person who has entered into an agreement with the relevant payment system to acquire property rights of claim against it, measured in the conventional units accepted in the relevant payment system.
2.9 Application means the information provided electronically by the User by means of the Service, indicating their intention to use the services of the Service on the terms and conditions described in the Agreement by the Service and stated in the parameters of the application.
2.10 Partner is a person who provides the service of attracting Users, the terms and conditions of which are described in this Agreement.
2.11 Card verification is a verification of the card (or account) belonging to its holder. The Service specifies the conditions of verification of the card's ownership and it is made once for each new account (card) of the User.
2.12 Reference currency - currency that the User wants to exchange.
2.13 Original Account - the number of the User's account in the Payment System from which the original currency was sent.
2.14 Receiving currency - currency that the User receives as a result of exchange of the Source currency
2.15 Receiving account - number of the Wallet or any other designation of the User's account in the Payment system to which the Receiving Currency will be sent.
2.16 Reserve Currency - is the amount of the particular Electronic Currency available in the MULTIVAL Service at the moment of creation of the Order.
2.17 Currency exchange - exchange of electronic currency of one payment system on electronic currency of other payment system.
2.18 Exchange rate - value ratio of two electronic currencies at their exchange.
2.19 "Messaging" includes email messages.
2.20 Service disruption is the interference with the software or hardware of the Service; distortion of the parameters transmitted to the Service; as well as the creation of requests, without actually paying for them, for a time interval defined by the system.
3. Rules for the use of the account on the multival.is website
3.1 The multival.is website is intended for personal use only. By registering on the website, you consent to the transfer of accurate data about yourself in accordance with the registration procedure on the Website. You also agree that you will not use any other account and that you will not attempt to gain unauthorized access to other users' accounts.
3.2 We may also conduct additional verification of your information and request from you any required documentation and data related to the exchange (passport, card photo, card verification video, funds sending receipt and other required data) for any reason related to your use of the Services and/or as supporting evidence for any information you provide. If the conditions for providing documents are not met, the Service has the right to refuse to provide services and initiate refunds to the sender details according to the regulations.
3.3 The Service has the right to suspend a transaction and withhold funds from the User to prevent fraudulent or other actions that may cause financial or reputational losses for the Service or the User, for the period required to conduct financial investigation and obtain the details of the transaction from the payment gateway or the issuing bank.
3.4 You acknowledge that You are responsible for maintaining the confidentiality of Your Account information, including Your password, protecting Your own Digital Currency, and for all activities and transactions posted to Your Account. You understand that any public access to your registration information may expose your Account to unauthorized access by third parties, which may result in the loss or theft of Digital Currency or funds from your Account, including linked accounts, such as linked bank accounts and credit cards.
3.5 Your Account is for your personal use only and not for use or access by a third party. You are solely responsible for all acts or omissions of any third party accessing and/or using your Account.
3.6 You agree that You will not use the Services for criminal activity, money laundering, illegal gambling, or terrorist financing. If the Service, in its sole discretion, determines that activity on your Account is suspicious or related to prohibited activities or illegal transactions, the Service may suspend your Account, block any outstanding transactions, reject any subsequent transactions.
3.7 Ordering the services of the Service multival.is performed by the User by sending the appropriate Application via the website multival.is.
3.8 By using the Service, the User confirms that he or she legally owns and manages the fiat money and electronic and/or digital currency involved in the relevant Payment.
3.9 The Service multival.is enables the User to exchange electronic and/or digital or fiat currency in real time.
3.10 By submitting an Order, the User instructs the Service to exchange and transfer digital and/or electronic or fiat currency to another User on the User's behalf and at the User's expense.
3.11 Within the time frame set by the Regulations (depending on the direction of the exchange) from the moment of receipt of the funds from the User in the amount specified in the respective Application, the Service is obliged to transfer the received electronic or fiat currency to the details and the amount specified by the User in the Application, unless force majeure circumstances prevent this.
3.12 Any completed electronic currency exchange operation cannot be cancelled by the User after it is completed.
4.Rights and liabilities of the parties
4.1 Service provides its services on the conditions prescribed on the pages of the Service, and does not provide any additional guarantees.
4.2 Out of concern for the quality of the service, MULTIVAL undertakes to carry out all the activities stipulated in this Agreement
4.3 The Service guarantees the fulfillment of all the liabilities towards the User, only within the limits of the amounts, entrusted to the Service by the User for the exchange operations.
4.4 The Service will do its best, but does not guarantee that its services will be available 24/7. The Service assumes no responsibility for any losses, lost profits or other expenses of the User resulting from their inability to access the site or the services of the Service.
4.5 The Magnetic Exchange assumes no responsibility for any loss or damage as well as any expenses caused by delays, errors, or failures in processing any bank transfers or electronic currency transfers. It will also be liable for any losses, profits or other expenses the User may have had due to their false expectations in respect of the fees charged by the Service, profitability of the transactions or other subjective factors.
4.6 In case the order is executed, the Service is not responsible for and will not compensate for the losses incurred if the User has stated their details incorrectly when filling out the order. In this case, the Service is not obliged to refund such funds.
4.7 In case of violation of this Agreement by the User, the Service has the right to terminate the agreement by refusing to fulfill the request and return the funds received to the details of the sender, or other details provided by the User by sending a letter directly from the email address specified in the application. In case of impossibility or refusal (as well as ignoring) of the request of the Service to specify the details in the above way, the Service reserves the right to return the received funds to the source of receipt.
4.8 Service obligatory checks transactions by Amlbot service, if the risk indicator is more than 50% or it is confirmed that the coins are sent from shady services such as Dark, Hydra and etc, or received as a result of fraud, theft or other illegal activities are frozen to clarify the details of the transfer. The exchange service also has the right to require additional information from the client: screenshots to confirm the transfer, documents confirming the identity, selfies. Only after additional verification the question of a refund minus the transfer fee is considered. 4.9.
4.9 The Service reserves the right to suspend or cancel the transaction if the User has violated the terms of this Agreement and return the funds paid by the User to the User's account.
4.10 The Magnetic Exchange reserves the right to deny the User's access to certain services if they are in breach of this Agreement or suspect the User of attempting to disrupt the Service (see the paragraph "Terms").
4.11 The Service, with its technically complicated software product, admits a possibility of technical failure and reserves the right to refuse the User in such cases to fulfill the terms of this agreement, with a subsequent refund to the User's account in full.
4.12 If the amount of the cryptocurrency amount received from the User is less than 0.001 in equivalent (Bitcoin, Ethereum and others), the Service reserves the right not to refund them.
4.13 The Magnetic Exchange reserves the right to cancel the User's request for exchanging the digital and/or electronic or fiat currency, if the payment has not been credited to the account of the Service within twenty (20) minutes from the moment the request has been filed.
4.14 The Magnetic Exchange reserves the right not to use the Partner program for exchange transactions involving cash resources.
4.15 In case the funds received from the User have been transferred to the Service in amounts other than those stated in their request, the Service reserves the right to consider it as a User's instruction to convert and automatically send the request in accordance with the actual amounts received without any additional correspondence from the User.
4.16 Requests for acceptance of any cryptocurrency paid with violation of the regulations will be processed automatically as follows:
If the User paid the request within 20 minutes, but the amount received is less or more than the specified amount, the exchange rate for such request will be recalculated according to the exchange rate at the time of receipt of payment. (The rate may deviate within the rate parser within 1-2 minutes)
4.17 If the User has paid the request, but due to circumstances wants to cancel the exchange, before the fulfillment of the request, the refund will be made minus 3% of the payment amount, the commission within the payment system, and the rate difference (if the rate changes by more than 3%). No financial claims will be accepted after the request has been executed.
4.18 The Service reserves the right to deduct 5% as a compensation of effort and expenses incurred by the Service to refund the received amount if the payment has been made in a currency other than the currency the request has been received in.
4.19 The Service reserves the right to chargeback the funds received from the User in cases specified in the Service Agreement. (4.9; 4.11; 4.13).
4.20 The obligation of the Service to transfer digital and/or electronic or fiat currency to the User is considered fulfilled at the moment of debiting the digital and/or electronic or fiat currency in the respective Payment System from the account of the Service, which is recorded in the history of the respective Payment System.
4.21 If the User's card is in the black list of the Payment system Security Service and when trying to transfer to it the account is blocked, then multival.is reserves the right not to return the funds to the User.
4.22 Service MULTIVAL is not a party to the agreement between the Payment system/Exchange and the Client of the Payment system/Exchange and in no case bears responsibility for the actions of the Payment system/Exchange, and its Client.
4.23 By using the MULTIVAL Service, the User confirms that he/she legally owns and manages the funds and electronic currency involved in the respective Payment.
4.24 The User must bear in mind that the only acceptable way for the service to change the details in the created application is by e-mail sent from the mail indicated by the User in the application.
4.25 By transferring the funds for exchange to the details provided by the Service in the application, the User confirms their consent to this Agreement.
4.26 The User can express their gratitude for the Service in any form convenient for the User.
4.27 The User undertakes not to use the Service for fraudulent or illegal operations.
4.28 The User undertakes to calculate and pay all taxes required by the tax laws and regulations of the User's location.
4.29 The User undertakes not to disturb the Service.
4.30 The User undertakes to indicate the number of the card from which the payment will be made. If the User has sent money from another card (account) or avoided a direct transfer by using the services of third parties/services, the Service reserves the indisputable right to
4.30.1 termination of the contract with the user unilaterally,
4.30.2 Refund of the received funds to the source of their receipt
4.31 The User undertakes to independently study and understand the terms of the Payment system/Exchange/Bank used by him, which are regulated by the relevant agreements, rules and conditions between them and the Client.
4.32 In accordance with the Qiwi Offer, any payment made through this payment system may be stopped for additional verification by the Qiwi Banking Security Service for up to 48 hours. Following the Qiwi Banking Security Service's decision, funds will either be transferred to the recipient or returned to the sender. If the client's transfer is checked by Qiwi SB, after the transfer has passed the check and reached us, the request is automatically restored and the Service reserves the right to recalculate the request at the current exchange rate.
4.33 The regulation of enrollment of funds on Visa, MasterCard, MIR cards is from a few seconds to 5 working days. In practice 99% of transfers are credited instantly. Also it is possible to pay by several transactions.
4.34. The Perfect Money payment system can stop transfers for review for 4 to 24 hours, after receipt of funds in our account the application is automatically restored and the Service reserves the right to recalculate the application at the current exchange rate.
5. Warranties and responsibilities of the parties
5.1 Service MULTIVAL is not responsible to the User for the financial losses caused by illegal actions of the third parties which can't be predicted or prevented, as well as for mistakes of the User when transferring the funds.
5.2 Service guarantees execution of the terms of this agreement.
5.3 Service multival.is financially responsible to the User in the amount of electronic assets or electronic money, which were transferred to the Service multival.is to fulfill the Application.
5.4 In exchange applications in which the initial currency is cryptocurrency, the Service guarantees the fixation of the rate after the first confirmation of the transaction in the network. Until the confirmation is received, the request can be recalculated according to the exchange rate if it changes by more than 0.5%.
If the order is paid in an amount that differs from the declared, or the payment for the order was received after the expiration of the timer set for payment, the exchange rate for such an order will be recalculated according to the exchange rate at the time of the first confirmation of the transaction in the network. (Deviation of the rate within the rate parser within 1-2 minutes is possible).
- In exchange requests, in which the currency received is any cryptocurrency: every 5 minutes, there is a revision of your exchange rate. Our exchanger will fix the exchange rate in your request if the exchange rate changes by no more than 0.5%.
- For exchange requests where the source currency is cash, the system will recalculate the rate every 5 minutes until the Service partner actually accepts the funds.
5.5 The User is obliged to provide accurate information and is responsible for the accuracy and completeness of the information and data when filling out the Application and during registration. If the User has not specified or has specified the data incorrectly, MULTIVAL Service is not responsible for the User's losses incurred as a result of the error.
5.6 A letter (Email) is sent to the User confirming the date, time, details, exchange rate and the amount of exchange before the execution of the application, to verify the correctness of the specified data. After confirmation and payment of the request by the user, the service automatically performs the request at the rate stated in the letter (Email). Incorrectly specified e-mail address is regulated by clause 5.5.
5.7 Change of any data in the request is possible only at request from mail (Email) specified at its creation.
5.8 Service multival.is not responsible for any delayed or unrealized applications caused by an error of another Payment system or bank indicated by the user in the Application. The User agrees that in such a case all claims will be sent to the Payment system or bank. Service multival.is will provide the necessary assistance for filing a complaint or claim to another partner or bank.
5.9 In case of detection of falsification of communication flows or any adverse effect on the normal operation of the software code of the Service, which is directly or indirectly related to the User's Order, the execution of the Order is suspended by the Service, and the recalculation of the Order parameters in accordance with the current conditions or, in case the User does not agree with the recalculation, the return of electronic assets or funds to the payer details.
5.11 The operator has the right to request additional information from the user (for example, to verify age, provide documents or otherwise undergo verification)
5.12 If after the verification of the bank card the user has sent money from another card (account) or used the services of third parties to avoid the direct transfer, the Service reserves the indisputable right to
- termination of the contract with the user unilaterally,
- return of the funds received to the source of their receipt,
- Withholding of 20% of the received amount as compensation for the Service's work effort.
5.13 The multival.is Service has the right to refuse the exchange operation if the transfer of the electronic asset to the Service's account has been made without making an Application using the user interfaces on the Service's website. The e-currency transferred to the corresponding accounts of the Service by the User without making an Order through the user interfaces on the Service website may be returned to the User on request, with the deduction of the payment system commission.
5.14 The information about the User, personal account and information about the transactions is stored on the server and cannot be deleted.
5.15 The time of response from the Service multival.is to User's inquiries can take up to five working days from the moment of receiving an appropriate request from the User; the time of response from the User is 24 hours from the moment of sending the request; if no response from the User is received after this time, the Service reserves the right to make a decision in accordance with this Agreement.
5.16 In case the Service is required to pay taxes or settle debts resulting from the User's failure to pay taxes, the User agrees to reimburse the Service for all the payments.
6. Force Majeure.
6.1 Neither the User nor the Service assumes any responsibility for delays or inability to fulfill their obligations arising from force majeure events, including natural disasters, fires, floods, terrorist attacks, power failures, civil unrest, or inability of the Payment Systems, power supply systems, communication networks and Internet providers to operate.
7. Final provisions
7.1 The Terms and Conditions are agreed upon with the User electronically upon registration. An agreement to the Terms and Conditions published electronically is valid and identical to a written agreement.
7.2 Service multival.is entitled to unilaterally make changes to the Agreement by publishing the changes on the website of the Service. The changes come into force from the date of publication, unless a different date of entry into force of the changes is not additionally defined at the time of publication. The User has the right to terminate their contractual relationship with the Service multival.is due to their disagreement with the changes in such Terms. The User must notify the Service multival.is of their disagreement with the change of the Terms and the termination of the contractual relationship by sending a corresponding email to [email protected]
7.3 The multival.is Service has the right to send information about the status of the exchange process, as well as other information, including advertising, to the e-mail specified by the User. The User can unsubscribe from advertising mailings by clicking on the appropriate button in the received email.
7.4 The information posted on the site, including all graphics, text information, program codes, etc., is the property of multival.is and is protected by copyright laws.
7.5 The Service Administration has the absolute right to deny service to any User if the rules of the Service are violated.
7.6 For users from Russia: please note that financial activity related to cryptocurrency is not legally regulated on the territory of the Russian Federation.
Terms and conditions of some Payment systems:
- Payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment system and/or financial institution and the User and is not responsible in any way for improper or unauthorized use of the capabilities of the Payment system by the User, as well as for misuse of the Payment system functionality by the User. Mutual rights and obligations of the User and Payment system and/or financial institution are regulated by respective agreements.
- Bank payments are processed by the Service within 24 hours, if necessary, the Service may require Verification of the Client's card (account);
- Perfect Money may delay transfers for more than 24 hours;
- In accordance with the Qiwi Offer any payment made through this payment system can be stopped for additional verification by the Qiwi Banking Security Service. The algorithm by which payments are selected for verification is not disclosed. Thus any transfer to or from a client may be delayed for up to 48 hours. Following a decision of the Qiwi Banking Security Service, the funds will either be transferred to the beneficiary or returned to the sender. The process is independent of us and each situation will be resolved one way or another. If the client's transfer is checked by SB Qiwi, then after the transfer has passed the check and reached us, the request is restored at the current rate;
- If the amount of cryptocurrency (Bitcoin, Ethereum, etc.) sent by the User is less than 0.001 in equivalent, the money is not returned;
- If the amount sent by the User differs from the amount specified in the application by more than 10%, the Service has the right to refuse to fulfill the application and return the money to the sender less the commission of the payment system
- When sending money to a Ripple-purse you must specify the XRP address of the recipient and payment identifier (destination tag). If the payment identifier (destination tag) is not specified by the user when making the request, the Service considers that the recipient does not need this parameter and will send XRP with a random number of destination tag;
- Wire transfers to Visa/Mastercard are credited instantly in most cases, but may take up to 5 banking days in some cases.
- Accepting USDT TRC-20 . Service does not accept USDT TRC-20 from smart - contract wallets.
- Service does not accept and does not send funds to Belarusian requisites and does not work with Belarusian rubles